Some Expert Help Desk Advice

If I can just say one thing.....before calling for help.

**Keep it simpple**

**Restart before calling the helpdesk.'**

**Backup, Backup, Backup**

**Its a fact of life:Windows update is your friend You need it.**

*8Get a good anti-virus solution. People are often confused about what protection they actually have.**

**Work out the difference between the left and right click on your mouse.**

Caller: "Can you assist me with my computer internet?"

Agent: "Can you close all windows and get back to the desktop"?

(Five minutes later the caller says he is back at the desktop)

Agent: "Can you see 'my computer' on your desktop now?"

Caller: "No"

Agent: "Can you close the window"?

Caller: "I have already closed the window, behind my computer."

Agent: "Can you click on the 'My Computer' icon on the screen?"

Caller: "How can I click on your computer?"!

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